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Table of contents
Employment Objectives
Educational Background
Awards
Other Studies
Work History
Career Highlights
Personal Skills
Personal Qualities
Other Personal Details
Employment Objectives:
To acquire a position that utilises my current skills and challenges me to develop further professional and personal skills in the areas of customer service and office support.
Educational Background:
*
Certificate IV in Workplace Assessment & Training, 2004.
* Diploma of Management & Leadership, 2003.
* TAFE Cert. IV in Management - Team Leadership, 2001
* TAFE Cert. IV in IT, Client Support, 2000
* TAFE Cert. IV in IT, Network Support (with Distinction), 1998-99.
* TAFE Cert. IV in Small Business Enterprise, 1998.
* TAFE Cert. III in Office Administration, 1998.
* TAFE Cert. IV in IT, PC Support (with Distinction), 1997.
* TAFE Cert. III in Information Technology, 1997.
* Statement in National Engineering Training (Electrical/Electronic), 1996-98
* Certificates & Statements in the Automotive trade / post trade, 1976-93
Awards
* Clarence Valley Club Award, 2003
* Award for study Excellence 2GF Gold Award, 1998
* Lower Clarence Council Water Supply Award, 1997
* North Coast Institute of TAFE Award of Excellence, 1997
Other Studies
* Senior First Aid Certificate, 2002.
* TAFE Plus Statement – Customer Service 2000
* TAFE Plus Statement – Business Services (MYOB v10)
* Private study in Web development and Educational Design principles.
* Microsoft FrontPage (Writing for The World Wide Web), 1999.
* Project Management for Administrators (PiCS), 1999.
* Online Delivery (workshop), 1999.
* Mentoring (workshop), 1999.
* TAFE Corporate systems (TIFS, TRIM), 1999.
* Basic Linux Training, (BLT Online), 1998-99
* Microsoft Project (Connect Direct, Coffs Harbour), 1998.
* Time Management (Codessa Institute Online – Brisbane), 1998.
Work History
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31 March 2003 - 3 October 2003 |
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Job Title |
Clerical Officer
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Employer |
Centrelink |
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Job Description |
Provide general office support including mail clerk duties and user
support in a Lotus environment. |
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15 February 2000 - 1 September 2002
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Job Title |
Teacher / Flexible delivery coordinator |
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Employer |
North Coast Institute of TAFE |
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Job Description |
Clerical role supporting teaching staff, organising flexible delivery
materials to students, managing flow of assignments to and from students
and markers, etc. |
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9 December 1998 - 23 December1999 |
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Job Title |
Clerical Officer
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Employer |
North Coast Institute of TAFE |
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Job Description |
General clerical support to teaching section including high level
computer support. Research and present on online delivery of education. |
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29 October 1998 - 1 November
2000 |
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Job Title |
IT Teacher |
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Employer |
North Coast Institute of TAFE |
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Job Description |
Prepare and deliver lessons, class management, assess students |
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|
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20 March 1987 - 31 December 1995 |
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Job Title |
Mechanic Technician / Foreman |
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Employer |
Dentorque Automotive |
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Job Description |
Duties in a general workshop with specialist work in diesel injection, EFI, LPG and 4WD. Heavy vehicle and plant. Fleet maintenance. Dealing with customers, organising
workflow and spare parts. |
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20 January 1982 - 22 December 1986 |
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Job Title |
Mechanic / Service Manager / Spare parts Manager |
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Employer |
H W Crouch |
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Job Description |
All facets of working on heavy vehicles including engine, fuel system,
driveline and brakes. Workshop supervision, associated paperwork. Spare
parts.
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3 November 1975 - 7 October 1981 |
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Job Title |
Mechanic / Fitter |
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Employer |
Harpley Engine Reconditioning
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Job Description |
Machine engine components, assemble engines.
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Career Highlights
IT Support
* Private tutor, 1998-Current.
* Designed website for TAFE Staff with Disabilities Network
* Part-time Teacher of Information Technology, 1998–2000.
* Tech. Support for Networked Computer Lab (Win 95, NT, Linux, Novell), Grafton Campus of TAFE, 1999-2000.
* Client Support & Training, PC repair, Connect Direct, Grafton, 1998-99.
* Client Support & PC repair, aiding Clarence Cluster Systems Officer, (volunteer), 1997.
* Design, created and maintained client and spare parts databases, Dentorque, 1994.
Management and Team Leadership
* Coordinating Teacher, National Fishing Industry Education Centre of TAFE 2000–2002.
* Project coordinator, "Getting Started in Online Delivery" workshop, NCIT, 1999.
* Frontline management, Dentorque, Grafton, 1992-95.
* Service Manager, HW Crouch, South Grafton, 1984-85.
* Lay preacher, 1985-87.
* Spare parts manager, HW Crouch, South Grafton, 1985-86.
* Leading hand, Harpley Engine Reconditioning, Kingsford, 1980-82
Office Administration and Public Contact
* Providing office support in a Lotus Notes environment (Netware on NT), mailroom, Centrelink Grafton, March – October 2003.
* Coordinating Teacher (Flexible Delivery Coordinator), planning and organizing workshops, ensuring that students receive materials in timely manner, phone & personal contact with students and teachers. NFIEC 2000-2002
* Education Support Officer, client support, data entry, desktop publishing, word processing, database operation, research, processing enrolments etc. National Fishing Industry Education Centre, 1998-99
* Client liaison and support, negotiation with suppliers, phone support, quotes, promotional literature, etc., Connect Direct, 1998.
* Client liaison, negotiation with suppliers, parts ordering, invoicing, warrantee claim forms etc. in various workshop and spare parts positions, 1980-95.
* Liaison with artists, performers and directors at various Sydney and Grafton venues as sound and lighting operator (both professional and volunteer work), 1980-96.
* Volunteer visitor Grafton Gaol, 1988-89.
* Multi Level marketing and cold contact (door-to-door) sales, 1987.
Personal Skills
* Communication and Mentoring
* Computing
* Office Equipment
* Time & Project Management
Personal Qualities
* Team Player
* Self motivated & Disciplined
* Integrity
* Strong Work Ethic
* Adaptable & Quick to Learn New Skills
Other Personal
Details
My hobbies include reading, cooking, and experimenting with computer
applications. I am very interested in ethnic and contemporary cultures.
END
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